The Vision for the Future of Mobility
The Changing Relationship Between Innovation and Quality in the U.S. Auto Industry
AbstractThe automotive industry is going through a transformation. Disruptive technologies and tools are shifting the business model from one of automobiles to one of mobility. To accomplish this shift, automotive companies are embracing acquisitions and partnerships. In a time when the consumer electronics industry is delivering new products to market at a rapid rate, automotive manufacturers must identify ways of getting new products and features to customers faster and with high quality to maintain or increase market share. We provide an analysis of interviews with global automotive company professionals to understand the impact that quality requirements have on innovation and the advanced product design process. The research contributes to the literature on innovation and quality, identifying organizational behaviors and practices that facilitate or obstruct the development of high quality fast-to-market innovations, particularly in the area of mobility.
Blank, T.-H. and E. Naveh 2014. 'Do quality and innovation compete against or complement each other? The moderating role of an information exchange climate.' The Quality Management Journal 21(2): 6. https://doi.org/10.1080/10686967.2014.11918382
Briody, E. K. , R. T. Trotter II, and T. L. Meerwarth 2010. Transforming Culture: Creating and Sustaining a Better Manufacturing Organization. New York: Palgrave MacMillan. https://doi.org/10.1057/9780230106178
Cameron, K. S. and R. E. Quinn 1999. Diagnosing and changing organizational culture: Based on the competing values framework. Davenport, Addison-Wesley.
Cameron, K. S. Q., Robert E. 2011. Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework. San Francisco, CA, John Wiley & Sons, Inc.
Corbin, J., & Strauss, A. 2008. Basics of Qualitative Research 3e (V. Knight, S. Connelly, L. Habib, K. Wiley, & G. Treadwell Eds.). In: United States of America: Sage Publications, Inc.
Creswell, J. W. 2014. Research design: Qualitative, quantitative, and mixed methods approaches, Sage publications.
Deming, W. E., & Edwards, D. W. 1982. Quality, productivity, and competitive position (Vol. 183): Massachusetts Institute of Technology, Center for advanced engineering study Cambridge, MA.
Dess, G. G. and J. C. Picken 2001. 'Changing roles: Leadership in the 21st century.' Organizational dynamics 28(3): 18-34. https://doi.org/10.1016/S0090-2616(00)88447-8
Evans, J. R. 2013. 'Insights on the future of quality management research.' Quality Management Journal 20(1): 8. https://doi.org/10.1080/10686967.2013.11918091
Ferraro, G. P. and E. K. Briody 2017. The Culture Dimension of Global Business, 8th Edition. London, UK; Routledge. https://doi.org/10.4324/9781315411019
Glynn, M. A. 1996. 'Innovative genius: A framework for relating individual and organizational intelligences to innovation.' Academy of management review 21(4): 1081-1111. https://doi.org/10.5465/amr.1996.9704071864
Gundling, E. 2016. 'Disruption in Detroit: Ford, Silicon Valley, and Beyond.' Harvard Business Review: 21. https://doi.org/10.4135/9781526407573
Hamada, T. 1994. Anthropological Perspectives on Organizational Culture. Lanham: University Press of America.
Imai, M. 1986. Kaizen. New York: Random House Business Division.
Ishikawa, K. 1985. What is total quality control? The Japanese way: Prentice Hall.
Jha, S., et al. 1996. 'The dynamics of continuous improvement: aligning organizational attributes and activities for quality and productivity.' International Journal of Quality Science 1(1): 19-47. https://doi.org/10.1108/13598539610117975
Juran, J. M. 1988. Juran on planning for quality: Free Press New York.
Kanter, R. M. 1984. Change masters. Simon and Schuster.
LeCompte, M.and J. Schensul 2010. Designing and Conducting Ethnographic Research: An Introduction. Lanham, MD: AltaMira.
Lockamy, A., & Khurana, A. 1995. Quality function deployment: total quality management for new product design. International Journal of Quality & Reliability Management, 12(6): 73-84. https://doi.org/10.1108/02656719510089939
Matzler, K. and H. H. Hinterhuber 1998. ‘How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment.’ Technovation 18(1): 25-38. https://doi.org/10.1016/S0166-4972(97)00072-2
Menon, A., et al. 1997. 'Product quality: Impact of interdepartmental interactions.' Journal of the Academy of Marketing Science 25(3): 187-200. https://doi.org/10.1177/0092070397253001
Miller, D. and P. H. Friesen 1982. 'Innovation in Conservative and Entrepreneurial Firms - 2 Models of Strategic Momentum.' Strategic Management Journal 3(1): 1-25. https://doi.org/10.1002/smj.4250030102
Morgan, M. 1993. Creating workforce innovation: turning individual creativity into organisational innovation. Business & Professional Publishing.
Prajogo, D. I. and A. S. Sohal 2001. 'TQM and innovation: a literature review and research framework.' Technovation 21(9): 539-558. https://doi.org/10.1016/S0166-4972(00)00070-5
Prajogo, D. I. and A. S. Sohal 2004. 'The multidimensionality of TQM practices in determining quality and innovation performance—an empirical examination.' Technovation 24(6): 443-453. https://doi.org/10.1016/S0166-4972(02)00122-0
Prajogo, D. I. and A. S. Sohal 2006. 'The integration of TQM and technology/R&D management in determining quality and innovation performance.' Omega 34(3): 296-312. https://doi.org/10.1016/j.omega.2004.11.004
Rogers, E. M. 2003, 2010. Diffusion of innovations. Simon and Schuster.
Saleh, S. D. and C. K. Wang 1993. 'The Management of Innovation - Strategy, Structure, and Organizational-Climate.' IEEE Transactions on Engineering Management 40(1): 14-21. https://doi.org/10.1109/17.206645
Sanchez, R. and J. T. Mahoney 1996. 'Modularity, flexibility, and knowledge management in product and organization design.' Strategic Management Journal 17(S2): 63-76. https://doi.org/10.1002/smj.4250171107
Schein, E. H. 1992, 2010. Organizational culture and leadership. John Wiley & Sons.
Sethi, R. 2000. 'New product quality and product development teams.' Journal of Marketing 64(2): 1-14. https://doi.org/10.1509/jmkg.184.108.40.20699
Shepard, H. A. 1967. 'Innovation-Resisting and Innovation-Producing Organizations.' The Journal of Business 40(4): 18. https://doi.org/10.1086/295012
Slater, S. F. and J. C. Narver 1998. ‘Research notes and communications customer-led and market-oriented: Let’s not confuse the two.’ Strategic Management Journal 19(10): 1001-1006. https://doi.org/10.1002/(SICI)1097-0266(199810)19:10%3C1001::AID-SMJ996%3E3.0.CO;2-4
Stefflre, V. 1985. 'Organizational Obstacles to Innovation - A Formulation of the Problems.' Journal of Product Innovation Management 2(1): 3-11. https://doi.org/10.1111/1540-5885.210003
Stenmark, C. K., et al. 2011. 'Managing the Innovative Process: The Dynamic Role of Leaders.' Psychology of Aesthetics Creativity and the Arts 5(1): 67-80. https://doi.org/10.1037/a0018588
Subramaniam, M. and M. A. Youndt 2005. 'The influence of intellectual capital on the types of innovative capabilities.' Academy of Management Journal 48(3): 450-463. https://doi.org/10.5465/amj.2005.17407911
Tidd, J., et al. 1997. Managing innovation: Integrating technological, organizational and market change. Chichester: John Wiley.
Tummala, R., et al. 2016. New era in automotive electronics, a co-development by Georgia tech and its automotive partners. 2016 Pan Pacific Microelectronics Symposium (Pan Pacific), IEEE. https://doi.org/10.1109/PanPacific.2016.7428388
Tushman, M. L. and P. Anderson 2004. Managing strategic innovation Change. Oxford University Press Inc.
Utterback, James M. 1994. The Dynamics of Innovation. Boston: Harvard Business School Press, p. xvii.
Wind, J. and V. Mahajan 1997. ‘Issues and opportunities in new product development: An introduction to the special issue.’ Journal of marketing research 34(1): 1-12. https://doi.org/10.1177/002224379703400101
Zeng, H.-B., et al. 2015. 'New results on stability analysis for systems with discrete distributed delay.' Automatica 60: 189-192. https://doi.org/10.1016/j.automatica.2015.07.017
Zeng, J., et al. 2015. 'The impact of hard and soft quality management on quality and innovation performance: An empirical study.' International Journal of Production Economics 162: 216-226. https://doi.org/10.1016/j.ijpe.2014.07.006
Copyright (c) 2020 Donna L. Bell , Julia C. Gluesing
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).