Engagementets tælling og fortælling: Et studie af brugen af medarbejderengagementsundersøgelser som dialogskabende og beslutnings-faciliterende præstationsmålingsinformation

Marc Doktor, Niels Joseph Lennon, Kaper Trolle Elmholdt

Resumé


Måling af medarbejderengagement er en efterhånden udbredt praksis i mange virksomheder. Denne artikel undersøger og beskriver brugen af information fra medarbejderengagements (EE) modeller i organisationer, med henblik på at forbedre medarbejderengagement og organisationens præstation. Undersøgelsen er baseret på interviews med ledere fra organisationer, der bruger EE-undersøgelser og konsulenter, der leverer EE-undersøgelser. Undersøgelsen viser, at information fra medarbejderengagementsmodeller bruges som et resultatstyringsværktøj med det formål at 1) evaluere engagementets præstationer og 2) give nyttige oplysninger til beslutningstagning vedrørende forbedringer af medarbejderengagement. Begge dele understøtter formålet med at gennemføre medarbejderengagementsundersøgelser, som handler om at forbedre organisationens præstation gennem præstations-drivere. Hvor en del af litteraturen stiller sig kritisk overfor sådanne målinger og deres evne til at gøre engagementet tælleligt og generelt indfange de objekter, de påstår at repræsentere, hævder en anden del af litteraturen, at problemstillinger af en sådan karakter bør håndteres ved at forbedre det tekniske måleapparat.  Snarere end at be- eller afkræfte disse standpunkter argumenterer vi for, at det afgørende ligger i, hvorledes information om medarbejderengagement bruges for at opnå organisatoriske effekter af målingerne. I et forsøg på at bidrage konstruktivt til dette viser vi specifikt, hvordan en kontekstualisering af Armstrong (2000) 's præstationsledelsesmodel i forhold til mobilisering af medarbejderengagementsmålinger kan bruges til at strukturere måden, hvorpå organisationer kan skabe effekter af EE-informationer med henblik på at forbedre organisationens præstation.

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DOI: http://dx.doi.org/10.22439/sis.v34i2.5728

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