Ledelse af digital transformation: Erfaringer fra et kommunalt digitaliseringsinitiativ
DOI:
https://doi.org/10.22439/sis.v35i6.6110Nøgleord:
Digitalisering, Digital transformation, Forandringsledelse, Digital platform, CasestudieResumé
Mange offentlige digitaliseringsinitiativer slår fejl eller lever ikke op til forhåbningerne. Ofte bliver mangelfuld ledelse fremhævet som en årsag hertil. I lyset heraf, rapporterer denne artikel fra et kommunalt digitalt transformationsinitiativ, hvor forandringsledelsesindsatsen var massiv. Studiet er designet som et kvalitativt casestudie af indførelsen af en ny digital platform til sundhedspersonalet i Ældre- og Handicapforvaltningen i Aalborg Kommune som indebar omfattede organisatoriske forandringer. Vi fremhæver tre forandringsledelsespraksisser, som var væsentlige for ledelsen af den digitale transformation: (1) tilpasningsledelse, (2) tilslutningsledelse og (3) forventningsledelse. Artiklen udfolder de tre ledelsespraksisser og illustrerer hvordan ledelse af digital transformation udspiller sig som en pragmatisk kombinering af praksisserne. Vi peger også på, at forandringsledelse i digital transformation får en særlig dimension, hvor det løbende handler om at forme aktørernes teknologiforståelser.
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