Ledelse af digital transformation: Erfaringer fra et kommunalt digitaliseringsinitiativ

  • Jeppe Agger Nielsen Aalborg Universitet.
  • Kasper Elmholdt Aalborg Universitet
  • Mette Strange Noesgaard Aalborg Universitet.
Nøgleord: Digitalisering, Digital transformation, Forandringsledelse, Digital platform, Casestudie

Resumé

Mange offentlige digitaliseringsinitiativer slår fejl eller lever ikke op til forhåbningerne. Ofte bliver mangelfuld ledelse fremhævet som en årsag hertil. I lyset heraf, rapporterer denne artikel fra et kommunalt digitalt transformationsinitiativ, hvor forandringsledelsesindsatsen var massiv. Studiet er designet som et kvalitativt casestudie af indførelsen af en ny digital platform til sundhedspersonalet i Ældre- og Handicapforvaltningen i Aalborg Kommune som indebar omfattede organisatoriske forandringer. Vi fremhæver tre forandringsledelsespraksisser, som var væsentlige for ledelsen af den digitale transformation: (1) tilpasningsledelse, (2) tilslutningsledelse og (3) forventningsledelse. Artiklen udfolder de tre ledelsespraksisser og illustrerer hvordan ledelse af digital transformation udspiller sig som en pragmatisk kombinering af praksisserne. Vi peger også på, at forandringsledelse i digital transformation får en særlig dimension, hvor det løbende handler om at forme aktørernes teknologiforståelser.

Forfatterbiografier

Jeppe Agger Nielsen, Aalborg Universitet.
Jeppe Agger Nielsen er professor ved Institut for Politik & Samfund på Aalborg Universitet.
Kasper Elmholdt, Aalborg Universitet
Kasper Elmholdt er adjunkt ved Institut for Politik & Samfund på Aalborg Universitet.
Mette Strange Noesgaard, Aalborg Universitet.
Mette Strange Noesgaard er adjunkt ved Institut for Politik & Samfund på Aalborg Universitet.

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Publiceret
2020-12-17
Sektion
Artikler