I spændingsfeltet mellem ejere, kunder og medarbejdere -ledelse af den store offentlige serviceorganisation

Abstract

What is it that top managers of public service institutions do in their management activities? How is – or should be - the weighting between ad hoc damage control in individual cases and long-term strategic work? The article elucidates seven managerial tasks in a coherent ‘ideal model’ and explains the interaction of top management and three essential stakeholder groups: 1) the politicians and local administrations, 2) the users of public services and 3) the staff of the institutions.