Vidensbaseret beslutningstagning i HR-funktionen – Hvordan kvantitativ metode forbedrer Danske Banks evne til at forudse fratrædelser

Abstract

Employees are a company’s most important asset. Hence it is essential that companies use the information available about their employees optimally to learn about employee behavior and to optimize their use of human resources. In this article we present a job separation study using Danske Bank personnel files, performance evaluations and employee job satisfaction surveys. The analysis illustrates how firms applying quantitative HR can transform information about their employees into an improved assessment of expected employee job separation probabilities and by that remove a substantial part of the uncertainty faced by HR department. Further, we discuss how the newly acquired knowledge allows the HR department to engage in more tactical and strategic decisions.